Thunderbird Community Forum

I have been using Thunderbird as my mail service for many years, using it on the PC and my smartphone. Since several weeks ago, for an unknown reason, the "SENT" folder on the smartphone shows all the messages which were sent, but not with the correct name of the person/organization to who the email was sent. All my messages in the "SENT" folder are recorded as having been sent to "Lucie Payant" with a picture of her avatar, instead of showing the name of the real correspondent.

However, the "SENT" folder on my PC is fine and shows the correct correspondent to whom the email was sent to.

I verified all my settings, and, as far as I know, everything seems correct on my cell. This situation is very annoying and confusing.

Can you help me please. Raymond

How do I stop all the messages subthreads from being populated on the message tab? For example, with I open a message with subthreads, all the trailing messages are displayed on the tab. The only way to get them off the tab is by clicking the x in every message. A real pain. I don't want this. How do I stop it?

I tried changing the value of the field "Displayed name" (I am translating this from the French, I hope it is correct) and select the default email address of that contact, then clicked "Save". It briefly (for a second or so) displayed the contact correctly (with the new displayed name and selected default email) but then reverted immediately to the previous values. When I clicked to edit it, the changes I had made had disappeared. How do I set the values in a contact??? Thanks.

Hi there. This morning the Customized Menu Bar in my T-Bird was there, as confirmed by my wife... and then it wasn't. No idea what happened. I spent a long while poking around to try to find what had been inadvertently changed, and came up empty. So, went in to Customize Toolbars and rebuilt the Mail toolbar as I recalled its layout, as we use it a lot every day. Now it seems to be fine. T-Bird is kinda like Windows, where there's more than one way to do something, and sometimes several paths to the same function. I know there are new Keys, or whatever they're called, that replace or replicate the old Customized Menu Bar. But we have been using T-Bird for ages, and though I've noted all the updates and improvements over the years, we are pretty comfortable with the basics that we use, and have not made many changes. So, we're OK. Just thought it was weird what happened. Thanks for being there. Greg Moehl

TB has now locked for me saying "Downloading message 158 of 289 in Inbox..." However, that is just the latest of TB behaving bizarrely over the last few days: filters not working, TB repeatedly re-downloading whole folders and now this is the last straw. Same sort of short pause then total lockup in troubleshoot mode too.

I have to have an Emailer I am not constantly fighting and debugging. My sense now is that the main database structures of my TB have somehow been corrupted.

I think this may go back to [https://support.mozilla.org/en-US/que.../1541906]. That problem transferred to a different folder when I changed my filter to redirect the routine messages to that different filter so it wasn't the folder, I didn't have time to sleuth it further and as it only affected those messages, which were not important, I ignored it and TB worked fine for other things. Then it even stopped happening with new ones of those messages but still if I opened one of the old ones, TB would lock. Again, I didn't really need the old ones so I ignored this.

Disconcertingly, Firefox, my main browser, has today become afflicted with something similar: launches, OK for about a minute, then locks, no different in troubleshoot. I will report that and come back and add the link here but perhaps some mix of Mozilla and KDE and or Ubuntu recent changes are behind this but the TB problem above was there on Ubuntu and has been brewing all week so a shared Firefox/TB issue is not the whole story.

I am not sure how much longer I can persist with TB given the frequency with which I have had really nasty problems with it in recent years. However, I feel a loyalty (I am a financial contributor) and I know that rebuilding my filters in another Emailer will take probably a full day (and I don't know what I'd swap to, using Kmail/Kontact for now so I'm not Emailless). So I would like to have one last go and my wish is to create a clean install and then I hope, rescue my address books and filters from the dying version and see if one last go can resuscitate things. So my questions, as I think the correct answers to this have varied a lot over recent years. I would like answers known to work for TB is 140.5.0esr (64 bit) on Kubuntu 25.10 if possible but Ubuntu 25.10 is obviously close.

• How do I best save and transfer the address books?
• Ditto all my filters (a lot!)

TIA, Chris

I'm new to Thunderbird. Today I installed and exported ALL my data from Outlook for Mac. I then used Olminator to successfully convert to eml and ics files for import to Thunderbird. The eml file import for my email worked great, as did my contacts. However, when I try importing the resulting ics file, I get this error:

If you’re seeing this message after snoozing or dismissing a reminder and this is for a calendar you do not want to add or edit events for, you can mark this calendar as read-only to avoid such experience in future. To do so, get to the calendar properties by right-clicking on this calendar in the list in the calendar or task view.

I've tried importing to the 'Home' calendar, and also creating a new calendar for the import but nothing works.

Any assistance would be greatly appreciated.

Thanks.

Have 2 email accounts that Thunderbird picks up: Outlook and GMail. Would like to push EVERYTHING downloaded to Outlook folders (from Outlook.live.com) to my GMail account folders. Seems like it should be easy, but I'm not having good success. Can anyone help or point me in the right direction?

After clicking on the message pop-up on the Thunderbird email client, the email appears blank,Open other windows to overwrite, then close other windows to resolve the issue. How can I view emails normally after clicking on the message pop-up

Hello During installation, Thunderbird Release does not give the option to choose a folder on a network drive, such a NAS network drive. So, how to install thunderbird Release on a network drive ? Thanks

I generally like thunderbird but when I got my win11 machine and installed it there seem to be some glitchy things.. the one I cant seem to work around it adding new contacts.. the screen does not ever add the contact to the book after I click on the add to link.. It also doesn't allow me to move/scroll around to find other links.. I have tried different screen settings, display resolutions, scaling.. nothing changes the way the add contact displays

Thunderbird version 140.5.0esr 32 bit now seems to dismiss reminders on its own -- i.e. without authorization/permission.

This makes the calendar/reminders feature worthless, at least to me.

Am I missing some setting so the old behavior can return? (Previously, each reminder would have to be dismissed or snoozed manually before it would vanish from the reminders window)

Thank you so much!

Hello there, i use CachyOS and use Thunderbird for my mails, but recently realized that i can login into matrix chat too so i decided to use it because its pretty simple, but when i want to verify my session, i got a problems and even passcode phrase wont help

Here the logs when i start verify device ``` prpl-matrix.matrix: error while handling verification event Buffer.concat is not a function prpl-matrix.matrix: error while handling verification event Buffer.concat is not a function prpl-matrix.matrix: error while handling verification event Buffer.concat is not a function console.error: "Set favicon for page https://addons.thunderbird.net/en-US/thunderbird/search/?q=matrix&appver=145.0&platform=Linux FAILED" [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIFaviconService.setFaviconForPage]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/MailUtils.sys.mjs :: setFaviconForPage :: line 1144" data: no] ```

On phone its continiously "loading" secure check but in fact trying 3 times and cancel verification cause of failture, what i should do with it?

I have been using Thunderbird for many years, and it's been a while since I cleaned out my Inbox & Folders. I get about 1200 emails a week, so the clutter is extreme. Yet it is still stable, and now I am waiting to see at what level it falls over. Currently I have 84,544 emails in my Inbox, 131,597 in the Junk Folder,33,718 in Archives, 13,388 in another Inbox, and a whole heap which get deleted when I compact the system.

I reckon compacting it has got rid of another 200,000 or so this year.

I am very impressed, well done guys.

[edited email from public support forum]

Hey Forum, 2 problems.

1. 1. - I have been having some problems w/my paypal account. Someone has been trying to hack into it. Twice in two weeks. I talked to a paypal tech and was told that they are accessing my emails. And she advised changing my email password. I have use Tbird for several years and don't remember having a password. But if I do, where is it, and how do I change it?
2. 2 - For awhile now I have been getting an error message when trying to send an email. (I can recieve, but not send). it says: "Enter your password for ***********@suddenlink.net on smtpsuddenlink.net" Where would I find such a password and where is smtpsuddenlink.net? Also could the above problem be related to this one? They started about the same time.